Frequently asked questions
Below is a list of questions and answers covering many topics, including account, payment, subscription, and delivery.
BiteWay is a meal prepping company that uses nutrition science to create healthy, affordable and undeniably tasty meals.
Orders are due every Sunday by 7pm and delivered the following Sunday. (Ex: Place an order Sunday, January 2nd and you will receive it on Sunday, January 9th).
The next Sunday after you placed your order.
Yes, we deliver on Sunday’s only. You can expect your order between 8am-12pm. If there is a delay on your delivery we will contact you.
Place them in the microwave for 2-3 minutes.
5 Days (for seafood and fish 3 Days)
Yes! You can place them in the freezer for up to 1 month.
Yes! We have 3 different subscriptions. 5 meals per week, 10 meals per week, and 15 meals per week.
Not at all! We understand that commitment is a big step, so we have a one-time purchase option for you.
You select the meals and the plan that you want and proceed with checking out. Those meals that you ordered at first will reoccur weekly until you change or cancel your subscription.
Log into your account > Select “My Subscriptions”. Under “Active Subscriptions” it will give you the option to edit your subscriptions.
Yes! The customer is responsible for all payments, orders, and cancellations.
Log into your account > Select “My Subscriptions”. Under “Active Subscriptions” it will give you the option to cancel your subscriptions.